Marpol Vehicles- Terms and Conditions

Important information

  • To be eligible for one of our offers you will need to be over the age of 18 and
    approved for credit with one of our agreed lenders.
  • All offers are subject to availability and may be withdrawn at any time without
    prior notice.
  • Information and prices are correct at the time of publishing which can be subject
    to change due to funders terms, dealer discounts or manufacturers terms.
  • Failure to maintain payments may result in the termination of your contract
    agreement and the vehicle being returned to the funder.
  •  All vehicle images and descriptions are for illustration and reference purposes
    only. Please visit the manufacturer’s website for more accurate specification.
  • Terms and conditions apply.
    If you use this website you are agreeing to comply with and be bound by the
    following terms and conditions of use, which together with our privacy policy govern
    Marpol Vehicles relationship with you in relation to this website.
    The term “Marpol Vehicles” or “us” or “we” refers to the owner of the website whose
    registered office is Marpol Vehicles, New Cardiff Road, Aberdare, CF44 7RA. The
    term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use
    only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the
    accuracy, timeliness, performance, completeness or suitability of the information
    and materials found or offered on this website for any particular purpose. You
    acknowledge that such information and materials may contain inaccuracies or
    errors and we expressly exclude liability for any such inaccuracies or errors to
    the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own
    risk, for which we shall not be liable. It shall be your own responsibility to ensure
    that any products, services or information available through this website meet
    your specific requirements.
  • This website contains material which is owned by or licensed to us. This material
    includes, but is not limited to, the design, layout, look, appearance and graphics.
    Reproduction is prohibited other than in accordance with the copyright notice,
    which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or
    licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a
    criminal offence.
  • From time to time this website may also include links to other websites. These
    links are provided for your convenience to provide further information. They do
    not signify that we endorse the website(s). We have no responsibility for the
    content of the linked website(s).
  • You may not create a link to this website from another website or document
    without Marpol Vehicles prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is
    subject to the laws of England, Scotland and Wales.

Treating Customers Fairly

At Marpol Vehicles we are committed to giving you excellent customer service and
treating you fairly. We are fully committed to providing the highest standards of client
service and advice and we never forget that you have a choice of supplier and are
grateful that you’ve chosen us.
Treating Customers Fairly (TCF) is a key principle set by the financial regulator the
Financial Conduct Authority (FCA) to ensure that customers are treated fairly.
At Marpol Vehicles we adhere to the FCA’s six guiding principles on how to engage
with customers, these govern how we communicate with our customers, the level of
service we provide and the fairness of our products, services and procedures.

The six principles that we strive to achieve to ensure fair treatment of our customers

1.Consumers can be confident that they are dealing with firms where the fair
treatment of customers is central to the corporate culture.
2. Products and services marketed and sold in the retail market are designed to
meet the needs of identified consumer groups and are targeted accordingly.
3. Consumers are provided with clear information and are kept appropriately
informed before, during and after the point of sale.
4. Where consumers receive advice, the advice is suitable and takes account of
their circumstances.
5. Consumers are provided with products that perform as firms have led them to
expect, and the associated service is of an acceptable standard and as they
have been led to expect.
6. Consumers do not face unreasonable post-sale barriers imposed by firms to
change product, switch provider, submit a claim or make a complaint.

Ways we meet these requirements in the day to day running of our business

  • We continually aim to understand the needs of our clients
  • We ensure that the marketing of our products is appropriately targeted, clear,
    not misleading and highlights the risks/conditions as well as the key
    features/benefits of a product.
  • We make certain our clients understand the risks associated with our services at
    the outset of an instruction.
  • We keep our clients fully informed in a clear and fair manner that is
    unambiguous and not misleading.
  • We ensure our services are delivered with clarity and transparency and do not
    contain hidden conditions or rely on complex technical definitions.
  • Any advice provided will be appropriate and we will consider the customer’s
    individual needs and circumstances.
  • We take our clients’ privacy seriously and ensure that our staff are aware of and
    follow rules in relation to data protection to ensure that clients’ details are kept
    secure and confidential.
  • We take any complaint seriously and will deal with any complaints promptly and
    make improvements to our operations where required.

If you have a complaint

Please visit our complaints procedure page.